S9Game Privacy Policy – How We Protect Your Data in Pakistan

This Privacy Policy applies to all users of the s9game platform, including the website at s9game.ws, the mobile-optimised version of the site, and any communications you receive from s9game by email or other channels. It covers all services offered by s9game including sports betting, casino games, slots, roulette, poker and promotions.

When you create an account at s9game, place bets, make deposits or withdrawals, or contact our support team, you are sharing personal information with us. This policy tells you exactly what happens to that information — clearly and without ambiguity. We have written it this way because Pakistani players deserve to know precisely how their data is handled, not to wade through pages of legal language that obscures the actual answers.

By registering and using s9game, you confirm that you have read this Privacy Policy and consent to the data practices described here. If you disagree with any part of this policy, please do not use the platform. You can contact us at any time to ask questions, request changes, or exercise any of your rights described in Section 11.

s9game collects only the personal information that is genuinely necessary to provide the platform, comply with legal obligations and deliver a secure, functional experience. We do not collect data just because we can. Below is a full breakdown of what we collect and why:

s9game does not collect sensitive data categories such as health information, racial or ethnic origin, political opinions or religious beliefs unless you voluntarily disclose such information in support communications — in which case it is used only to resolve your query and is not stored separately.

Personal data at s9game is collected through three main channels:

• Information you provide directly: When you register an account at s9game you enter your name, date of birth, mobile number and contact details. When you submit a KYC verification document you upload your CNIC. When you contact support you provide the content of your query. All of this is data you consciously provide to s9game.
• Information generated by your activity: When you log in, place bets, play casino games, make deposits or claim bonuses at s9game, records of those activities are generated and stored. This includes the amounts, the timing, the outcomes and the devices used. This activity data is essential for maintaining your account accurately and for resolving any disputes that may arise.
• Information collected automatically: When you visit s9game.ws, certain technical data is collected automatically — your IP address, device type, browser and session information. This is standard practice across all web platforms and is used at s9game primarily for security monitoring and fraud prevention. See Section 10 for full details on cookies.

s9game does not purchase data about you from third parties or obtain your personal information from social media platforms. If a third-party identity verification provider confirms your identity during the KYC process, only the verification result (pass/fail) and reference number are passed back to s9game — your raw document images are handled by the verification provider according to their own certified data security protocols.

Every use of your personal data at s9game has a specific, legitimate purpose. We do not process data speculatively or beyond what is needed to deliver the service. Here is how your data is used:

• Account creation and management: Your name, contact details and identity information are used to set up and maintain your s9game account, verify that you are eligible to use the platform, and keep your account records accurate.
• Processing bets and financial transactions: Your activity data and financial details are used to place bets, record results, process deposits and withdrawals in PKR, and maintain an accurate account balance.
• Identity verification (KYC): Before processing your first withdrawal, s9game is required to verify your identity. Your CNIC or other government-issued ID is used for this purpose. This is a regulatory and fraud-prevention obligation, not optional.
• Fraud prevention and security: Technical and activity data is used to detect unusual patterns, prevent unauthorised account access, identify multi-accounting, and block fraudulent payment activity. This protects both you and s9game.
• Customer support: Your contact details and account activity data are used by the s9game support team to respond to your queries, investigate complaints and resolve disputes.
• Responsible gaming: Your activity data — betting frequency, session length, net loss patterns — is monitored to identify signs of harmful gambling behaviour. s9game uses this data to enforce self-exclusions, trigger responsible gaming prompts and comply with player protection obligations.
• Promotions and marketing: If you have opted in to promotional communications, your contact details are used to send you offers relevant to your activity at s9game. This is always opt-in — see Section 13 for full details and opt-out instructions.
• Platform improvement: Aggregated, anonymised data about how players use s9game is used to improve the platform's functionality, speed and user experience. This is never linked back to individual users.

s9game processes your personal data on the following legal bases, depending on the specific purpose:

• Contractual necessity: Processing your data to provide the s9game service — managing your account, processing bets and transactions, providing customer support — is necessary to fulfil the contract you entered into when you registered.
• Legal obligation: Verifying your identity, retaining transaction records and monitoring for fraud are obligations we must meet to operate as a responsible platform. This data processing is required regardless of your consent.
• Legitimate interests: Fraud detection, platform security, responsible gaming monitoring and aggregated analytics serve s9game's legitimate business interests and the broader interests of our player community. In each case, we have assessed that these interests are not outweighed by your privacy rights.
• Consent: Marketing communications are only sent with your explicit consent. You can withdraw consent at any time — see Section 13.

s9game does not sell your personal data to any third party, ever. Data is shared with third parties only where it is strictly necessary to deliver the service, meet a legal requirement or protect against fraud. The categories of third party that may receive your data are:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking networks and Visa/Mastercard payment processors receive your financial transaction data to process deposits and withdrawals. Each processor operates under their own data security and compliance frameworks.
• Identity verification providers: Where we use a licensed KYC verification service to confirm your identity, your document and personal details are shared with that provider for the purpose of completing the verification check only.
• Fraud prevention services: Technical and account data may be shared with fraud detection platforms to identify and block fraudulent activity on the s9game platform.
• Game software providers: When you play casino games or slots, the relevant game provider's software processes game outcome data. The providers of games available at s9game are licensed operators who handle game data under certified security standards.
• Legal and regulatory authorities: s9game will disclose personal data to law enforcement or regulatory authorities when legally required to do so. Such disclosures will be made in good faith and in compliance with applicable legal processes.

All third-party service providers used by s9game are subject to contractual obligations to process data only for the specified purpose, to maintain appropriate security standards and not to use your data for their own independent purposes.

Some of s9game's third-party service providers — including game software providers and fraud prevention platforms — operate internationally. This means that in some cases your personal data may be transferred to and processed in countries outside Pakistan.

Where such transfers take place, s9game ensures that appropriate safeguards are in place to protect your data. These safeguards include contractual data protection clauses that require the recipient to handle your data to the same standard as applies in Pakistan, and selection of service providers who operate under recognised international data protection frameworks.

If you would like more detail about the specific safeguards in place for any particular transfer, please contact s9game at support@s9game.ws.

s9game retains your personal data only for as long as it is necessary for the purpose it was collected and to meet applicable legal retention obligations. The following retention periods apply:

• Account and identity data: Retained for the duration of your active account plus a minimum of 5 years after account closure, in compliance with anti-money laundering and fraud prevention obligations.
• Transaction and betting records: Retained for a minimum of 5 years after the transaction date. This is required to meet financial reporting and regulatory compliance obligations and to resolve any future disputes.
• Customer support communications: Retained for 2 years from the date of the last communication in a support thread, or longer if the matter involves an ongoing dispute.
• Technical and device data: IP address logs and session data are retained for up to 12 months for security monitoring purposes. Aggregated technical analytics data may be retained indefinitely in anonymised form.
• Marketing consent records: If you have opted into marketing communications, records of that consent are retained for as long as you remain opted in, plus 2 years after any opt-out, to demonstrate compliance.

When data reaches the end of its retention period, s9game deletes or anonymises it in a secure manner. Where anonymisation is used, the resulting data cannot be re-linked to you.

s9game takes the security of your personal data seriously and maintains appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, alteration or destruction.

• Encryption in transit: All data exchanged between your device and s9game.ws is transmitted over HTTPS using TLS encryption. This means your login credentials, personal information and financial data cannot be intercepted by third parties on the network.
• Encryption at rest: Sensitive personal data stored on s9game's servers — including identity and financial records — is encrypted using industry-standard encryption protocols.
• Access controls: Access to personal data within s9game's internal systems is restricted to staff who need it to perform their specific role. All staff with data access are subject to confidentiality obligations and security training.
• Password security: Account passwords at s9game are stored as salted hashes — not in plain text. s9game staff cannot see your password and will never ask you for it.
• Fraud monitoring: s9game's systems monitor account activity continuously for patterns indicating unauthorised access, and will lock accounts and alert you if suspicious login activity is detected.
• Data breach procedures: In the event of a data breach affecting your personal information, s9game has procedures in place to assess, contain and report the breach, and to notify affected users where required.

No system is completely impenetrable. While s9game takes all reasonable steps to secure your data, we encourage you to protect your account by using a strong, unique password and not sharing your login credentials with anyone.

s9game uses cookies and similar technologies on its website. A cookie is a small text file stored on your device when you visit a website. s9game uses the following categories of cookies:

• Strictly necessary cookies: These are essential for the s9game website to function. They maintain your login session, remember your language preferences and enable core platform features. These cookies cannot be disabled without breaking core functionality.
• Performance and analytics cookies: These collect anonymised information about how visitors use s9game.ws — which pages are visited most, where users come from and how long sessions last. This data is aggregated and not linked to individual users. It is used to improve the platform's performance and usability.
• Security cookies: Used to detect and prevent fraudulent activity, such as identifying devices associated with multiple account registrations or suspicious login patterns.

s9game does not use third-party advertising cookies or social media tracking pixels. You can manage browser cookie settings through your browser preferences. Disabling strictly necessary cookies will affect your ability to use the s9game platform.

As an s9game player, you have the following rights in relation to your personal data. These rights can be exercised at any time by contacting us at support@s9game.ws. We will respond to your request within 30 days.

To exercise any of these rights, email support@s9game.ws with "Data Rights Request" in the subject line. Include your full name and registered mobile number so we can locate your account. Requests are processed within 30 days.

s9game is strictly for adults aged 18 and over. We do not knowingly collect personal data from persons under 18. During registration, all users are required to confirm their age, and identity verification checks are in place to confirm eligibility before withdrawals are processed.

If s9game becomes aware that personal data has been collected from a user under the age of 18, that data will be immediately deleted and the account will be closed. If you believe that a minor has registered at s9game, please contact us immediately at support@s9game.ws.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms, including s9game.

s9game sends promotional communications only to players who have explicitly opted in to receive them during registration or through account settings. These communications may include information about new promotions, cricket season offers, PSL special odds, deposit bonuses and other relevant s9game offers.

You can opt out of marketing communications from s9game at any time by:

• Clicking the unsubscribe link in any marketing email from s9game.
• Updating your communication preferences in your account settings.
• Contacting the s9game support team at support@s9game.ws and requesting removal from marketing lists.

Opting out of marketing communications does not affect your ability to use the s9game platform or your receipt of essential transactional communications — such as deposit confirmations, withdrawal notifications and account security alerts — which are part of the service and cannot be disabled while your account is active.

s9game may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or the services we offer. When updates are made, the revised policy will be published on this page with an updated "Last Updated" date at the top.

Where changes are material — for example, where we add a new category of data processing or a new category of third-party sharing — s9game will notify affected users by email or via an in-account notification before the changes take effect.

Continued use of s9game after a policy update is posted constitutes your acceptance of the updated terms. If you disagree with any update, you should stop using the platform and contact us to request account closure.

We recommend checking this page periodically even if you do not receive a notification. All previous versions of this policy are archived internally and can be provided on request.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how s9game handles your personal information, please get in touch. The s9game privacy and support team is available 24/7.

• Email: support@s9game.ws — use subject line "Privacy Query" for fastest routing.
• Live Chat: Available inside your s9game account (login required). Average response time under 5 minutes.
• For data rights requests: Email with subject line "Data Rights Request", including your full name and registered mobile number.
• For data breach concerns: Email urgently with subject line "Security Concern" and we will escalate immediately.

s9game aims to respond to all privacy-related queries within 2 business days and to complete formal data rights requests within 30 days. If you feel your query has not been addressed adequately, you may escalate to the relevant data protection authority in your jurisdiction.